Shipping policy
Shipping Policy
Last updated: Nov 7, 2025
Thank you for choosing Digital Strings Music Inc! We are committed to providing you with a smooth shopping experience, including prompt and reliable shipping. Please read our shipping policy carefully to understand how we handle your orders.
Shipping Methods
We offer a variable flat rate (based on your location) to meet your needs, with delivery typically within 5-12 business days. This might change if the service for your location changes.
Shipping Costs
Shipping costs are calculated at checkout based on your location. We offer free delivery on orders within Vancouver.
Order Processing Time
- Orders are typically processed within 7-10 Days.
- Please note that processing times may vary during peak seasons or holidays.
- You will receive a confirmation email with tracking information once your order has shipped.
- Custom orders typically require more time. Orders may take between 14 to 21 days to process
Delivery Times
Delivery times may vary depending on your location and the shipping service provider. Please allow extra time for deliveries during peak seasons or due to unforeseen circumstances such as weather delays or carrier issues.
| Shipping zones | Shipping Cost | Processing Time | Processing Time (Custom Orders) |
| Canada | $150 | 7-10 Days | 14-21 Days |
| US • United States | $215 | 7-10 Days | 14-21 Days |
| Europe | $320 | 7-10 Days | 14-21 Days |
| Australia | $345 | 7-10 Days | 14-21 Days |
| Asia | $345 | 7-10 Days | 14-21 Days |
| UAE | $390 | 7-10 Days | 14-21 Days |
International Shipping
We currently offer international shipping to select countries. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer. Delivery times for international orders may vary based on destination.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.
Missing or Damaged Packages
If your package is lost or damaged during transit, please contact us at info@esantoor.com within 5 days of the expected delivery date. We will assist you in resolving the issue.
Changes to Shipping Information
If you need to change your shipping address or modify your order, please contact us as soon as possible at info@esantoor.com. We cannot guarantee changes after the order has been processed.
Questions?
If you have any questions regarding our shipping policy, please feel free to reach out to us at info@esantoor.com.
Thank you for shopping with Digital Strings Music Inc!